Description

Description;

 

  • Providing technical expertise and end-user support in the areas of Mac OS, Microsoft Windows platform (Windows 10), Microsoft Office 365, off-the-shelf applications, Remote Connectivity Platform, network/local HP & Canon printers via desk side, phone support or remote support
  • Tenacious logging of tickets and timely resolution of first-line issues, or escalation to other support teams
  • Providing desktop/laptop break/fix/maintenance support
  • Providing support to growing mobility platform (iOS, Android and windows-based platform)
  • Technology onboarding deployment and offboarding asset recovery
  • PC and Laptop build
  • Experience working in an ITIL based Service Desk
  • Extensive knowledge and experience with Windows based technologies
  • Hardware platforms including HP laptops & Cisco phones.

Microsoft technologies such as Active Directory, SCCM and Exchange

Key Skills
Education

Any Gradute

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