Desktop Support (EUC)

Desktop, Local IT, EUC, Site Support, Windows 10, Laptop

•             Provide onsite and desk side support services to end users.

•             Build, configuring and troubleshoot Install “Gold” image on Customer PC and laptop applications and hardware components.

•             Support meeting room environment and video conferencing.

•             Support printers, scanners, and other peripherals.

•             Support mobile devices, such as iPads, iPhones, and Android devices.

•             End-User Data back-up and restoration when required in the course of a service incident.

•             Smart hands support for data center equipment

•             Replace defective components cards in data center equipment as advised by TCS Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites.

•             Must have experience of using a Call Logging system.

•             Must have good working knowledge of Windows 7/10 and related Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.

•             Familiarity with Microsoft SCCM.

•             Excellent hands-on experience in installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment/cable.

•             Excellent communications are mandatory in English and Local language.