Desktop Support Field Technician

Job Description:

• As a Desktop Support Field Technician, you will work in a highly directed environment.
• Your assignments will include repair activities such as replaceable unit swapping, image loading, and unit testing using a detailed script.
• You will also perform other non-troubleshooting duties.
• Direction will be provided by script, help desk or service desk in a Next Business Day (NBD) and/or Same Business Day (SBD) service delivery environment.

Responsibilities:

• PLS Support for calls such as Dell Client Transformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment
• Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script.

May perform routine installs, moves, adds and changes as part of a directed team, including:

o Complex desktop and laptop break fix work.

o Whole unit replacement.

o Simple desktop printer fixes.

o Load software with a script.

Job Information:

• Candidate will be taking PC hardware break fix calls at various locations.
• Must have reliable transportation.