Desktop Support

In scope

 

• End User device support - Build, Install and Maintenance of PCs, and peripheral devices (such as mobile/smart phones).
• Addressing the issues reported by Siemens Energy authorized users like Microsoft desktop operating system and windows application deployment, configuration, and management.
• Hands & Feet support for Desktop/Laptop life cycle management which includes the stages - Install, Move, Add, Change and Decommission, using the tools in Siemens Energy IT environment.
• Support third-party IT technicians, if requested by Siemens Energy.
• Scope of Asset management will be limited to CMDB status update while allocating/deallocating the devices under scope (ex: Laptop, Desktop).
• VIP Onsite Service Support.
• Smart Hands and Feet tasks like replacement of toners, resetting the cables.
• Advice on transactions to be used in EnergyNow to order standard services
• Commissioning, decommissioning and suspending mDWP, rDWP and vDWP (clients), including installation support of standard software
• Coordination of solution on reported printing problems, including local checks on request of supplier
• Teams Meeting Room ticket creation, local checks on mal functions and follow-up of created tickets
• Commissioning and configuration of mobile devices and tablets in SE environment (installation of company portal, set-up of authenticator, outlook, teams, edge)
• Classification of connection problems on site (LAN, WLAN, zScaler)
• Managing hardware stock and pool of loan devices
• Support user with reporting tickets to the service desk or where possible immediately provide an answer. Support users with locally installed standard M365 products. Support user with PKI rekeying
• Report and follow-up hardware incidents with hardware suppliers (as part of hardware breakfix)
• Support TUS local team where needed with creation of PPMD’s, handover of SIM cards/registration in provider system