Description

Technical/Functional Skills

Windows Desktop OS, MS office, Outlook, Mobile Device support

Experience Required

 

  • Experience in providing Deskside Support
  • Knowledge of Windows Desktop OS
  • Data Center, Network Operation Support
  • Smart-hand support for Server, Network and End user computing
  • Basic Knowledge of reporting/ITSM Tool
  • Experience in supporting VIP users
  • Excellent Communication 

     

Roles & Responsibilities

 

  • Install and configure desktops, laptops, mobile devices, and associated peripherals and related software
  • Perform onsite updates, configuration changes, or software installations and security patches
  • Perform bulk MACDs
  • Provide technical support and setup during special events such as conferences
  • Provide onsite technical assistance to Authorized Users
  • Provide technical support and setup during special events such as conferences
  • Excellent Troubleshooting Skills on Desktops, Laptops, Windows Operating System and hardware issues
  • Experience in Hardware knowledge (Dell, HP, IBM Desktop), basic hardware (Server, Blade, Storage, Tape Library, Network Devices, Firewall, Cabling etc..) and troubleshooting Network issues
  • Experience in providing VIP support
  • Excellent listening skills & ability to communicate clearly and fluently in English
  • Should be able to travel (Drive down) to nearby customer locations when necessary
  • Co-ordination with offshore team and Third-party Vendors for break-fix.
  • Flexibility to work in on-call support for critical issues during weekend/after business hours
  • Participate in weekly/ monthly/ customer meeting and provide activities report.

     

Education

 

  • BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experience

     

Dell OEM Certification for hardware support

Education

Any Graduate