Desktop Support

Strong hands-on experience needed on end user support for Windows PC and Mac related issues

Ability to assign and work on incident tickets through Service Now

Ability to support meeting rooms including the TV's, polycom and other audio/Video conferencing hardware

Ability to support new user onboarding and preparing necessary IT equipment's

Ability to follow technical guides for retiring and wiping old devices (Work alongside asset manager)

Ability to follow technical guides for imaging and configuring new pcs

Ability to work through Resolving end users issues related to hardware and software

Well versed in note taking and gathering information on issues for ticket in Service Now