Desktop Support

This is critical requirement and need profiles on priority basis.

Desktop Support Technician Responsibilities:

•              Advising staff on appropriate procedures for directing their IT-related queries and recommendations.

•              Receiving and documenting requests for support.

•              Deciding on the most suitable ways of providing aid.

•              Delivering IT and related assistance upon request, or as you deem suitable.

•              Configuring new desktops, routers, modems, and similar devices.

•              Performing routine inspections and upkeep of existing installations.

•              Updating computer operating systems and other important software, as needed.

•              Substantiating requests for hardware and software purchases and upgrades, if appropriate.

•              Provide support on onsite new hire onboarding.

•              Responding to client support requests.

•              Troubleshooting hardware and software issues.

•              Installing and maintaining hardware and computer peripherals.

•              Installing and upgrading operating systems and computer software.

•              Troubleshooting networking and connection issues.

•              Advising on software or hardware upgrades.

•              Providing basic training in computer operation and management.

•              Completing job reports and ordering supplies

Desktop Support Technician Requirements:

•              Experience as a desktop support technician or equivalent.

•              Capabilities needed to deliver in-person and remote IT aid.

•              Fantastic installation, diagnostic, upgrade, and restoration abilities.

•              Excellent vertical and lateral thinking.

•              Effective time management skills.

•              Clear written and verbal communication.

•              Forbearing, flexible, and supportive.

Key Skills: Desktop Support