Desktop Support

Job Duration: Full-Time

 

• Performs computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
• Provides Level 1 technical support while configuring PCs for users
• Escalates problems and issues to a higher level of support as needed. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
• Processes timely and accurate information to ensure compliance with vendor warranty requirements.
• Adheres to client policies and procedures while maintaining the integrity of the customers data.
• Coordinates across multiple Clients/vendors to provide support.
• Interacts with the customer when responding to technical questions or requests for information.
• Maintains regular attendance.