Desktop Support

About the job

The ideal candidate should have the ability to work creatively and analytically in a problem-solving environment.

The ideal candidate must possess excellent written and verbal communication skills with the ability and knowhow to collaborate effectively with domain experts and IT leadership team.

Candidates should speak and write both English and French.

The Support Analyst will provide support to End Users on a variety of computing issues.
Diagnose, resolve, and follow-up on issues relating to various user computing issues

Provide technical support by phone, remote access, deskside, or site visits as required

Ensure tickets are accurately documented and resolved in accordance

Position may require working extended hours or occasional night/weekend as required

Ability to provide excellent customer service in person, over phone, through email, and using remote tools Attributes for Success

Ability to balance workload while maintaining high standards EUC L2 with Scripting experience must

Qualifications

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