Desktop Support

Desktop Support

New York,United States

Contract

Skills

desktop

Helpdesk 

Role – Desktop Support
Location – New York NY (Onsite from day -1)

Note – Candidate with exp. in Banking domain is must.

Provide desk side support to various business lines/departments.

Responsible for end user hardware/software installation, troubleshooting and maintenance.

Responsible for end user hardware/software procurement, inventory, and allocation management

Responsible for coordination with other service teams for incident resolution and request provisioning

2nd\3rd line desktop support experience

Outstanding customer service

Outstanding presentation & communication

Strong Microsoft Windows o\s experience – Especially for Windows 10 and windows 11

Fault analysis for Microsoft Office 365 Suite

2nd line fault analysis and experience of Outlook/Exchange online

Mobile device Support

Experience of supporting VPN and remote connection tools, in relation to Broadband technologies.

Experience providing remote fault analysis, via verbal communication and IT remote control tools.

Active Directory user account administration experience.