Desktop Support

Job Description:

1. To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies. Required experience 2-4years.
2. To maintain high login Efficiency (Availability) for customers.
3. To provide level 1 remote desktop support to resolve tickets or provide hardware or software or network problem diagnosis or resolution via telephone or email or chat within agreed SLA of ticket volume and time.
4. To update worklogs and follow shift or escalation process to escalate complex problem to appropriate support specialists or route problems to 2nd and 3rd level IT support staff as the case be.
5. Work on value adding activities such Knowledge base update and self development.
6. To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.