Desktop Support

Job Description:  

Top Qualifications: 
Bachelor’s degree in Computer Science or similar field 
Prior experience in desktop support or related field 
In-depth knowledge of desktop hardware and software systems 
Proficient in computer operating systems such as Mac, Linux, and Windows 
Job summary: 
We are seeking a dedicated associate with 4 to 7 years of experience to join our team. 
The ideal candidate will have a strong background in Service Desk, Field Services, and Remote Desktop Support.  
This role involves analysing geospatial data to support various projects and initiatives, ensuring data accuracy and providing technical support to end-user 
Required Skills: 
Service Desk, Desktop Support - Remote, Field Services 
Responsibilities: 
Provide support for users of computers and software systems. 
Provide hands-on or remote assistance in computer setups, upgrades, software operation, and maintenance. 
Provide general training for relevant applications and hardware 
Responds to client inquiries 
Provides technical support to user 
Troubleshoots hardware and software issues 
Provides instructions or directly sets up desktop hardware 
Assists with installation of computer software and operating system updates 
Records logs of rendered support 
Qualifications: 
Possess a strong background in Service Desk, Field Services, and Remote Desktop Support. 
Have experience in analyzing and interpreting geospatial data. 
Demonstrate proficiency in geospatial software and tools. 
Show excellent troubleshooting and problem-solving skills. 
Exhibit strong communication and collaboration abilities. 
Have experience in maintaining and updating geospatial databases. 
Be capable of conducting training sessions for end-users. 
Display attention to detail and a commitment to data accuracy. 
Have a proactive approach to identifying and resolving technical issues. 
Be able to work independently and as part of a team. 
Show a commitment to continuous learning and professional development.