Desktop Support Specialist

Technical Requirements

·        · Phone support experience necessary.

·        · Technical Service desk or technical call center experience is necessary.

·        · Disciplined, systematic problem solving skills required.

·        · Windows Operating systems

·        · Clients: Windows7, Windows Vista, Windows XP, Windows 2000,Windows 8,Windows 10

·        · Servers: Windows 2000, Windows 2003, Windows 2008,

·        · Knowledge of Active Directory, Exchange 2003/2007

·        · ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center

·        · Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools

·        · MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio

·        · Internet browsers (e.g. Explorer, Chrome, Firefox),

·        · VPN and remote dial-in users

·        · Support for laptop, desktops, and printers

·        · PDA and blackberry support

·        · Others: Adobe Acrobat and other common desktop applications like WinZip, etc