Desktop Support Specialist

RESPONSIBILITIES

• Assist customers with IT related users in a Service Desk setting, troubleshooting issues and resolving where applicable remotely.

•Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all PC/Thin Client/MAC hardware, software, and equipment to ensure optimal workstation performance.

•Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems.

•Assist with the installation, configuration, and ongoing usability of desktop, laptops, MACs, peripheral equipment and software within established standards and guidelines.

•Troubleshoot trouble tickets to resolve basic technical problems with desktop computing equipment primarily over the phone.

•Provide customer assistance using Active Directory services and remote access tools.

•Assist with hardware troubleshooting on desktop computers, laptops, MACs and thin client computers.

•Adheres to internal controls and reporting structure.

REQUIREMENTS
Education/Experience: Associates degree or equivalent in related field AND 1 year Desktop support experience. Desktop support experience on PC’s with Windows operating systems. Experienced with Wyse Terminals and Citrix Technology preferred. Macintosh experience. Microsoft certifications –ex- MCP, MCSE, A+, etc.

OR
Experience: 3 years of Desktop support experience.