Description
Job Description-
Responsibilities for this job include:
- Analyzing, troubleshooting, and resolving standard issue tickets or software installations
- Assisting users with onsite device issues as well as following through remotely if needed
- Regularly checking and assisting in any process needed regarding audio visual devices onsite.
- Asset management.
Skills:
- Strong interpersonal skills
- Knowledge on PC hardware and software
- Knowledge on network configurations and troubleshooting
- Experience with mobile devices and mobile device management
- Experience on both Windows and MacOS systems (mainly windows)
- Experience with Active Directory and/or Entra ID
- Knowledge and experience with audiovisual conferencing interfaces and hardware such as Neat Boards
- Independent worker – work with little supervision
- Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
- Backing up and restoring user data, settings and associated systems administration activities
- Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts
- Assist on Incident and Problem management activities
- Adhere to ticket response and resolution SLA’s as agreed upon with the customer
- Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
- Strong Microsoft Operating System installation and troubleshooting skills
- Experience-based Windows support and Configuration/imaging Installation environment
- General Windows OS troubleshooting and Hardware support and troubleshooting
- Troubleshooting hardware issues and Replacing desktop/laptop hardware Installation of peripheral devices
- A+, N+, Windows Certifications preferred
Education
Any Graduate
- Posted On: Few Days Ago
- Experience: 5+
- Openings: 2
- Category: Desktop Support
- Tenure: Any