Desktop Support Specialist

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Merican Inc, is seeking the following. Apply via Dice today!

Currently seeking a Desktop Support Specialist that will be responsible for troubleshooting hardware, software, and networking issues for the company.

100% Onsite – 5 days a week in Worcester.

Start Date Dec 1 st week.

Key Requirement

 

• Serve as the initial contact for reporting of technical issues and answering questions regarding software, hardware, and/or network issues.
• Accurately diagnose and resolve technical issues.
• Effectively escalate issues to the appropriate resources when necessary
• Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation
• Ability to prioritize work and exercise good judgement while managing multiple tasks
• Troubleshooting system and network problems, diagnose and solve hardware/software Incidents/problems.
• Install, maintain, and support new applications and Infrastructure.
• Hands on experience on LAN/ WAN Networks; working and manging a switched network.
• Experience on how to make LAN cables, working with Wi-Fi / Access point configuration.
• Work on ticket resolution as per SLA thresholds for incident(s), request(s) and problem(s).
• Establishing a good working relationship with the business and 3rd party support personnel.
• Keep up to date with advancements in technology.
• Experience on print technologies/ MFDs etc.
• Review of services, application delivery, patching and Anti-Virus.
• Ensure appropriate standards and procedures are adhered and proper processes are followed to deliver timely and effective resolution to IT related issues.
• Work with a variety of business and technical contacts to gain a detailed understanding of their requirements.
• Systems monitoring and supporting Users on both hardware and software applications, administer backups and restores.
• Patching servers, Performance monitoring IT infrastructure. Maintain security infrastructure including antivirus software, firewalls, and endpoints.
• Administer Active Directory including Group Policies, Administer and monitor Virtual server infrastructure, build new servers, including virtual, Network trouble shooting, TCP/IP and general WAN/ LAN trouble shooting.