Desktop Support Team

Skills Required;

Team Management: Supervise and mentor desktop support technicians.
Technical Support: Resolve escalated technical issues and troubleshoot IT problems.
Customer Service: Interact with users to solve IT issues and gather feedback.
Documentation and Reporting: Maintain procedure documentation and generate performance reports.
Policy Implementation: Ensure compliance with IT policies and standards.
Collaboration: Coordinate with other IT teams for issue resolution and project support.
Security Awareness: Promote and enforce security best practices