Desktop Support Tech

Job Description:   

Top Qualifications:  

Bachelor’s degree in Computer Science or similar field  

Prior experience in desktop support or related field  

In-depth knowledge of desktop hardware and software systems  

Proficient in computer operating systems such as Mac, Linux, and Windows  

Job summary:  

We are seeking a dedicated associate with 4 to 7 years of experience to join our team.  

The ideal candidate will have a strong background in Service Desk, Field Services, and Remote Desktop Support.   

This role involves analysing geospatial data to support various projects and initiatives, ensuring data accuracy and providing technical support to end-user  

Required Skills:  

Service Desk, Desktop Support - Remote, Field Services  

Responsibilities:  

Provide support for users of computers and software systems.  

Provide hands-on or remote assistance in computer setups, upgrades, software operation, and maintenance.  

Provide general training for relevant applications and hardware  

Responds to client inquiries  

Provides technical support to user  

Troubleshoots hardware and software issues  

Provides instructions or directly sets up desktop hardware  

Assists with installation of computer software and operating system updates  

Records logs of rendered support  

Qualifications:  

Possess a strong background in Service Desk, Field Services, and Remote Desktop Support.  

Have experience in analyzing and interpreting geospatial data.  

Demonstrate proficiency in geospatial software and tools.  

Show excellent troubleshooting and problem-solving skills.  

Exhibit strong communication and collaboration abilities.  

Have experience in maintaining and updating geospatial databases.  

Be capable of conducting training sessions for end-users.  

Display attention to detail and a commitment to data accuracy.  

Have a proactive approach to identifying and resolving technical issues.  

Be able to work independently and as part of a team.  

Show a commitment to continuous learning and professional development.