Desktop Support Technician
[Atlanta, GA, 30303] | 2024-03-28 14:11:00
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Job Code : 2024-MY3TECH0290
Job: Technical Support (61986)
Location : 55 Trinity Avenue, Suite G700 Atlanta, Georgia 30303-0000
A Desktop Support Technician plays a crucial role in providing technical assistance and support to end-users within the City of Atlanta organization. Their primary responsibility is to ensure that computer hardware, software, and related peripherals are functioning correctly and efficiently, allowing employees to perform their job tasks without disruptions.
This role is responsible for diagnosing, troubleshooting, and resolving hardware and software issues related to desktop computers, laptops, and other end-user devices. They provide technical support to employees, ensuring the smooth operation of IT equipment to maximize productivity.
The Desktop Support Technician is to provide a single point of contact for end users to receive support and maintenance within the organization’s end-user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate manner and provide end-user assistance where required.
Key Responsibilities:
Qualifications:
Required: Bachelor’s or associate degree in computer science, information technology, or a related field, and CompTIA A+ certification are required.
Preferred: three or more years of work experience.
What we are:
My3Tech is an IT services firm focused on catalyzing transformational IT initiatives of its clients through deep domain knowledge, technology expertise and customer commitment. A trusted long-term service provider for various state governments across both the software product development and IT Staff Augmentation.
Certified Minority Business Enterprise (MBE) with over 13 years of experience
We are CMMI Level 3 Certified for both IT Development and IT Services, ISO 27001:2022 certified for Information Security Management, and ISO 9001:2015 certified for Quality Management Systems.
Any Graduate