Desktop Support Technician

Job Description

Assist the Manager, IT Services in the activities of the department in order to monitor and improve overall corporate performance. This includes design, development, data knowledge, security access, maintenance, project coordination, interface with other systems, gathering and analyzing of information and processes, and end user support with efficient and cost effective technology solutions.

Roles & Responsibilities

Review, evaluate, design, implement and maintain the corporate technology systems.
Identify data sources, constructs data decomposition diagrams, provides flow diagrams and documents all related processes.
Ability to communicate complicated technical concepts to non-technical Clients.
Experience ad-hoc reporting, estimating, and interfacing of inbound and outbound interface files.
Work as technical expert with Clients, application analysts, developers and other technical team members to support and develop technical solutions to complex business problems.
Develops specifications according to business requirements.
Configures system and monitors performance of systems and programs. Install software, patches and new environments as required.
Writes and maintains documentation to describe program development, logic, system coding, testing, changes, and corrections in accordance with policy and SOX auditing compliance.
Recommends new solutions and upgrades in alignment with strategic plans and business requirements.
Coordinate and perform all testing of any changes to environment with process owners.
Ensure that assigned backup support personnel are involved and aware of activities so that they have sufficient knowledge to be effective substitutes when needed.
Provides technical assistance to 700+ internal business users by responding to inquiries regarding errors, problems, or questions about hardware or software in a 24x7 environment.
Assist IT Department with other support related issues as required.
Perform other special projects and assignments as required.
Perform all duties inherent in all supervisory, professional and administrative positions. Consistent with all positions in this classification, additional projects, tasks and/or duties beyond what is outlined may be assigned as required.

Preferred Qualifications

ServiceNow

Qualifications

Minimum Qualifications

A four year Bachelor's degree in Business, Computer Sciences or related field. Significant experience may be substituted for the educational requirement.
A minimum of two to five (2-5) years of relevant work experience.
Knowledge of Windows-based hardware and software applications required.
Experience in Windows-based programming languages and database structures.
Good communication and analytical skills required.

Technical Skills

Active Directory & Windows Server 2000 (or higher)
Office 2000 (or higher)
Mobile and cellular technologies (Ipad, Tablets, Iphone)
Exchange 2007 (or higher)
Server and Desk top virtualization (VDI, Citrix, VMware)