Desktop Support Technician

Job Description:-

Responds to and diagnoses complex hardware, software and network incidents under general supervision (level 3+ only) and instruction of end customer or technical teams.

• Prioritize and resolve customer and other team issues as soon as possible.

• Ensure that incidents and requests are handled according to customer needs and priorities.

• As needed, escalate tickets.

• Comply with all IT service processes, procedures, and work instructions set by Customer, including its Code of Conduct and core values.

• Participates actively in projects as assigned.

• Perform overtime duties when necessary (Pre-approved by Customer Team Leader