Desktop Support Technician

This position assists staff with technical support includes technical assist on setting up meeting bridge ,telephonic issues ,port issues ,projector

Managing a high quality, customer focused Executive/Conference room service, providing enhanced support to over 30 state-of-the art rooms

Completing regular housekeeping checks throughout the Executive/Conference rooms to deliver a seamless meeting room experience to all internal and external users

Ensuring the rooms are managed to a high standard

Liaising closely with the catering, IT, engineering and property management teams and provide the service support required

Setting and re-setting of conference and meeting rooms in a timely fashion

Being the first point of contact for all room issues, providing timely response and coordination of remedial work

Reporting faults immediately through the facilities response centre or supervisor as appropriate

Advising users on meeting room availability and suitability by using the On-Line Room Booking System

The coordination of all meeting room bookings

Controlling entry and exit of visitors and employees, ensuring that any security procedures are followed

Greeting visitors in a polite, friendly and professional manner

Maintaining an accurate visitor’s log

Maintaining awareness of the client business

Answering telephone calls within the specified response time