Desktop Support Technician

Key Requirements and Technology Experience:

Key Skills: Troubleshooting , Ticketing , Break-Fix ,IMAC.
Be able to account for work using visual task board, Service-now Ticket System, and during regular team stand up meetings.
Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware.
Maintain, analyze, and troubleshoot, software and computer peripherals.
Ability to setup, configure and add all hardware.
Experience with asset management. Install, move, add, and change.
Large IMAC events expected for client printer migration and PC refreshes.
Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment.
Perform backup, recovery, and security procedures both planned or during emergency.
Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.
Assist with diagnoses of network hardware and performance problems.
Perform approved installation, configuration, and maintenance of physical network.
Perform network system administration task both planned or during emergency.
Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer’s site.
Back up and burn end user data.
Assist in developing and documenting improvements to current processes.
Assist other coworkers in resolution of end users’ technical issues across the program.
Assist Site Leader in the execution of established processes and escalations.
Ability to handle multiple projects.
Experience working in enterprise environment.