Desktop Support Technician II

Job Description:
Responsibilities:

• Troubleshooting Dell laptop/desktop PCs. Working with end-users to resolve issues.
• Providing updates to management as needed.
• Driving Required because technician has to travel between multiple 6 locations during week (ZIPs: 77018,77065,77074,77034,77037,77568,77074)

TOP 2 or 3 required skills that candidates must have:

• Communications, Hardware Break-Fix, Installing

The following is MUST:

• Field Tech experience
• client facing/executive customer service.
• Troubleshooting and preventative maintenance of site.
• Warranty Dell support.

Certification Requirements:

• A+/Dell/Lenovo/nice to have Mac