Description


Job Description:

  • Candidates should have 3-6 years’ experience supporting PC Hardware and software.
  • Comfortability providing hands & feet support for Server and Network is a plus.
  • Experience supporting mobile data plans, mobile networks, and devices is a plus.
  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
  • Documents, maintains, upgrades, or replaces hardware and software systems.
  • Supports and maintains user account information including rights, security, and systems groups.
  • Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
  • Network connection issues, track network connections back to network switches.
  • Escalates problems and issues to a higher level of support if unable to resolve.
  • Candidate should communicates effectively with customers and associates.
  • Interacts with customers, responding to routine technical questions or request for information.
  • Deskside support role doing hardware repair, troubleshooting of hardware and software images, IMAC tasks, no on-call.
  • A+ certification is a plus, experience a minimum of 3 years

Top 2 Skills:

  • Deskside Support, Customer Service.

Key Skills
Education

Any Graduate

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