Desktop Support Technician II

Job Description:

• Looking for 1 resource who can commit to onsite support thru the following period: 4/11/2024 -4/26/2024 (12 days)
• Service Now Ticketing - Experience a must
• Fluent English required
• Fluent Spanish a plus but not required
• Some A/V support (Site supports Creston and Teams)
• 3-6 years of related desktop experience (Desk-side and Remote)
• Windows/Mac experience
• Windows 10 OS - Navigating and troubleshooting
• Active Directory experience "managing users and computers"
• Microsoft Intune - Managing users and devices
• Office 365 experience - Troubleshooting
• Mobile support
• MS Authenticator - Configuring and troubleshooting
• SSO - Single Sign On - Troubleshooting
• Proficiency in GPO- Group Policy Objects
• AV Support Experience
• Work shift 9am - 6:00pm M_F (Some flexibility shift to be worked out with customer)

Scope of Activity and Responsibilities:

• Test and image desktops and laptops
• Maintain, analyze, and troubleshoot, software and computer peripherals
• Ability to set up, configure, and add all hardware
• Assist client internal technicians with large IMAC's
• Provide technical support to end-users via telephone and in person
• Assist in developing and documenting improvements to current processes
• Assist coworkers in the resolution of end-users' technical issues
• Manage (ServiceNow / Clear vision) ticket queue constantly throughout the day

Required Skills and Qualifications:

• Service Now Ticketing
• Hands-on technical knowledge of laptop and desktops, including break / fix
• Familiar with standard concepts, practices, and procedures within the IT support field
• Strong verbal and written communication skills
• Experience with Windows OS, Microsoft Office, Internet browsers and email clients
•  Imaging and troubleshooting Macs