Description

Job Description:

Standard IT Supporter

We are looking for Standard IT supporter who will be delivering onsite IT support & services to all users of our client in South Africa. The client’s location is in Zurich, Switzerland.

The Standard IT supporter is a team player with good communication skills and with a focus on end user experience, willing to learn and share knowledge.

The support is delivered both as walk-in support and on-site support upon demand, and supporters work with all assigned tasks respectively. The support is highly based on collaboration and participating in coordination and stand-ups is an obligatory part of ensuring high quality towards end-users. We work in a global environment, where tickets are handling in a global setup and there is close collaboration with ServiceDesk and other on-site support-teams across the globe.

 

Principal Responsibilities

  • Perform the On-Site IT services and support (walk-in and on-site support)
  • Support the local IT infrastructure
  • Collaborate and engage with different business teams on IT related matters
  • Provide user training and on-boarding
  • Support meeting rooms and AV equipment
  • Support end-user equipment as per client’s standards
  • Assist and collaborate in IT project implementation as assigned by Lead or IT Operations manager
  • Perform visits to remote/ dispatched sites when applicable
  • Perform troubleshooting for all Laptop related queries which may also include Microsoft product suite related queries
  • Browser troubleshooting
  • Re-imaging laptops
  • Maintaining inventory of equipment
  • Recording all support incidents in Service-Now and work towards achieving the response and resolution KPIs
  • Keep aging incidents under check
  • Provide reports of open incidents and actions being taken to resolve those incidents.

 

 

Experience / Education

Standard : Minimum a Degree in IT/Computer Science or within relevant field and minimum of 3-6 years of IT support related experience is required.

  • - Fluent in oral and written English and its good to have some skills in Swiss German
  • Appropriate service management program (ITIL foundation certification preferred, but not a requirement, as this can be provided)
  • Experience with ITSM tools like ServiceNow and ticket handling
  • Experience with KCS is an asset
  • Good technical knowledge in Microsoft, Window 10, 0365 environment, hardware; infrastructure and IOS devices
  • If possible, experience with AV (audio/visio) equipment support (e.g. meeting rooms, videoconferencing, MS teams)
  • Experience working in an international environment is an asset
  • Previous experience working in a 24/7 organization & willingness to travel on regular basis
  • Knowledge of agile working method and maybe experience with KANBAN board metho

We Offer:

  • Competitive salary and performance bonuses
  • Opportunity for career progression
  • International and vibrant team environment, that appreciates team work and embraces knowledge sharing
  • Professional on-boarding and on-going trainings
  • Health insurance
  • ompetitive salary and performance bonuses
  • Opportunity for career progression
  • Young and vibrant team environment
  • Social benefits package
  • Professional on-boarding and on-going trainings
  • Are you willing to build up your career with us? - We’ll be happy to receive your resume in English!
  • *Your personal data is secure with us.
  • ** Only candidates selected for interview will be contacted

Key Skills
Education

Any Graduate

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