Desktop Support

Mandatory skills*

Microsoft Client , Active Directory

Desired skills*

Desktop Support

Interview Mode

Teams

Detailed JD *(Roles and Responsibilities)

The Deskside support member should have strong technical knowledge and hands on experience on below technologies:

Microsoft Client OS (Win7,8,10)

Active Directory & it's services, DHCP, DNS

Print and File share services

Hardware Break-fix

Smart Hand Support in Network & Server devices

Patch Management

Detailed Job Description

Possess 7+ years of relevant experience.

Team Lead the Regional IT Team for technical queries and additional support.

Experience with Microsoft desktop operating system and Windows application deployment, configuration, and management

Windows Client Administration

Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.

Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.

Identify, log and resolve technical problems with software applications or network systems.

Identify potential changes and system improvements to present to technical teams for consideration and implementation.

Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.

Where required, administer, and resolve issues with associated end-user workstation network software products.

Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.

Expertise in supporting networks devices and servers in business environment.

Ensure that work is carried out within agreed service levels and in accordance with project guidelines.

Explain and document technical issues in a clear way to technical teams, business stakeholders.

Have proven track record of working with technologies from Microsoft SCCM, VMWare Horizon, Intune etc.

Develop in- depth technical knowledge and domain expertise within End User Computing technologies.

Proactive and passionate of the EUC world, with strong interpersonal skills and excellent time management skills

Strong capabilities in Windows 10 support, migration & Deployment.

If necessary, liaise with third-party support and PC equipment vendors.

Perform related duties consistent with the scope and intent of the position.

Hands on Experience End to End Desktop/Laptop life cycle management.

Experience and desire to work in a Global delivery environment.

Communication and Analytical skills

Language Skills

English, Local language