Desktop Support-US

Job Description

Candidate should be responsible to perform following activities:

 

• Configure and Support all End User Devices which includes OS settings, system drivers, encryption, authentication, VPN and other Access Management software is configured in accordance with Client Policies, Standards, and Guidelines.
• Perform all imaging of End User Devices using the latest Image version which includes image definition, development, testing and management.
• Work with patch management team in deployment of patches.
• Configure and Support conference Devices that reside in conference rooms at Client Locations and provide Support to End Users during team meetings.
• Configure End User Device data management parameters and/or backup and restore parameters as directed by Client.
• Support all peripherals connected to End User Devices.
• Perform manual installation of software, manual modifications to software, or the manual Decommissioning of software on an End User Device.
• Capability on following tools would be preferred - Windows 10 Pro, with Mcafee, Crowdstrike, Ivanti, CheckPoint VPN and Office 365