Scope of Responsibilities:

This position is primarily responsible for technical support in Bloomfield Hills, MO office. The scope of responsibility includes the support, installation, and troubleshooting of all desktop/laptop-related computers, software installations, office printers, and basic networking and server support.

Specific Responsibilities:

• Responsible for installing and troubleshooting software on desktops and laptops.
• Responsible for quoting, purchasing, and managing local IT services and hardware (Laptops, licenses, etc.)
• Responsible for understanding and adhering to corporate-related standards.
• Install Bose customized Repair, Remanufacturing, and Warehouse systems.
• Demonstrate and ensure a strong customer service commitment within the organization.
• Collaborates with the IT Global Tier 3 department and corporate IT services to restore services and/or identify problems.

Experience:

• A high degree of technical aptitude over a large scope of IT software, hardware and networking disciplines
• IT networking engineering; proficient with routing, switching, TCP/IP, IPSEC, and network firewalls.
• VMware, Windows, and/or Linux operating systems
• Information security and automation mindset
• Experience resolving hardware and software application conflicts and solution options quickly.
• Interaction with global operations support teams in the role of 3rd level support handling escalated issues.
• Proficiency in Windows Desktop OS, installing and troubleshooting.

Desired key technologies competencies:

• Networking

Routers, switches, firewalls, access points, network circuits, VPN, and load balancers (Cisco: ISE, Meraki, Umbrella, Aruba, Viptela SDWAN, and Palo Alto)

• Server Compute

Microsoft Windows Server, SQL Server, Windows clustering

Print Services

Virtualization platforms (VMware or Hyper-V)

• Storage

NetApp Storage Arrays

Commvault Immutable Backups

• Endpoint

Operating Systems, Microsoft Windows, MAC/IOS, Linux, Microsoft Office, desktop, and mobile device troubleshooting.

Microsoft Office 365 Exchange Online, Teams, SharePoint Online, Intune, Azure AD…)

Systems Administration: Knowledge of Microsoft Windows Server Platforms as well as Active Directory and Group Policies.

Information Security solutions for endpoint threat management.

Identity and Access Management: Active Directory, Azure AD, SailPoint, Group Policies…

Management Tools, Microsoft SCCM, JAMF, Autopilot

RF Barcoding and scanning technologies is desirable.