Desktop Technician

Responsibilities:

●      Troubleshoot and resolve issues related to Office 365

●      Image and install software on Windows, and Apple laptops/desktops

●      Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices

●      Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN

●      Identify and resolve hardware and software application conflicts

●      Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents

●      Responsible for asset tagging and entering all incoming equipment into our asset management system

●      Collaborate with cross functional teams to properly onboard incoming new hires

●      Ensure that hardware is properly assigned and updated into our management system

●      Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment

●      Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware

●      Ensure that resolutions are consistent with company standards and policies

Must be available for 24/7 on-call support

Requirements:

●      Prefer 10 years IT experience, including technical training, providing white glove service to Executive customers of VP and above

●      Minimum 4 years of Office 365 experience, troubleshooting and resolving issues related to the O365 suite

●      Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications

●      Experience with imaging windows 10 OS.

●      Familiar with basic network concepts ( e.g., TCP IP, Windows Networking, Ethernet)

●      Experience in using PC-based word processing, presentation, and e-mail software preferred

●      Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred

●      Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations

●      Outstanding customer service and interpersonal skills

●      Excellent organizational skills and ability to prioritize tasks among many competing requests

●      Experience working in or supporting a call center or help desk environment

●      MCP, A+ Certifications, and/or knowledge of UNIX systems is a plus

●      Aptitude for learning

●      Excellent oral and written communication skills

●      Ability to work in teams and in a team environment

●      Ability to work in a fast paced and high expectations environment while remaining calm and professional

●      Able to lift up to 50 lbs