DevOps Application Production Support Engineer

Job Description:

Looking for junior level technical support engineer with hands on experience of, Application and production support to manage a critical project for one of our biggest clients in banking domain focusing on SRE/DevOps roadmap. The individual should be passionate about technology and must have excellent communication and problem-solving skills with ability to work independently and/or as part of larger team.

Technical Skills:

• 4+ years of experience in  Application Production Support  in Linux platform.

• Strong  Technical Troubleshooting  skill 

• Good experience in scripting –  Shell, Automations

• Well versed with ITIL -  Incident Change Release  management

• Basic knowledge of Middleware technologies - Apache Tomcat

• Good experience on application monitoring tool like  Splunk, AppDynamics , Grafana, Premetheus.

• Good experience in AutoSys or any scheduling mechanism.

• Good experience in DevOps CI CD tools like Jenkins, Ansible, uDeploy etc.

• Knowledge of Banking domain (preferable)

• Basic knowledge of Database - Oracle SQL

• Good understanding of Infrastructure Technologies like Linux, Windows, MW, Database

• Good to have knowledge of AutoSys or any scheduling mechanism.

• Good to have DevOps SRE, Automation, cloud knowledge.

Process Skills:

• Good knowledge of ITSM Process

• Preferable good knowledge of SDLC

• First point of support for application incidents

• Identifies, diagnoses, and resolves functional and technical problems

• Ensure quality services are delivered with respect to the agreed service level agreement

• Clearly understand client business to recommend, provides and support application services