Conducting in-depth analysis of client requirements, understanding their needs, and translating them into actionable insights.
Extensive experience in Incident management, CRI handling, and problem management to ensure seamless operations.
Proficiency in Kusto query language and configuring ring alerting for effective monitoring and response.
Hands-on experience in PowerShell automation and CI/CD Deployment processes to streamline development workflows.
Expertise in Azure configuration management, Windows, and Networking, with a strong focus on Azure Cloud and services like Azure Traffic Manager, Cloud Service, VMSS, KeyVault, and ARM template deployments.
Skilled in Powershell scripting and other scripting languages, GIT/GIT Bash, Azure DevOps, and working with Json, XML files.
Identifying and creating new alerts in the infrastructure, providing on-call support as DRI, and conducting root cause analysis for high-priority incidents.
Tracking and reporting all defects identified in the RCA process, collaborating with developers for bug fixes, and ensuring software quality.
Experience with Developer Tools such as Visual Studio and VScode.
Effective communication with clients, reporting bugs, preparing summary reports, and creating lesson-learned and suggestion documents to continually improve software quality.