Description

The Role

  • Plan, manage, and oversee all aspects of a Production Environment 
  • Define strategies for Application Performance Monitoring, Optimization in Prod environment
  • Respond to Incidents and improvise platform based on feedback and measure the reduction of incidents over time.
  • Support deployment of code into multiple lower environments.  Supporting current processes with an emphasis on automating everything as soon as possible.
  • Design, develop and standardize Monitoring and Alerting mechanism for the supported applications.
  • Take a holistic approach to problem solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize meantime to recover.
  • Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
  • Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
  • Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
  • Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead  in DevOps automation and best practices.
  • Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
  • Scale systems sustainably through mechanisms like automation and evolving systems by pushing for changes that improve reliability and velocity.
  • Work with a global team spread across tech hubs in multiple geographies and time zones.
  • Ability to share knowledge and explain processes and procedures to others.
  • Share knowledge and mentor junior resources
  • Able to perform on-call duties on a rotational basis.
  • Occasional off hours work required.
  • Candidate should have inclination for Training and should be good trainer and ready to mentor others

 

Requirements

Skills –

Must Have

  • Experience in Cloud based apps Support
  • Ansible/Chef
  • Jenkins
  • CI/CD
  • Groovy Scripting/Yaml
  • Linux & Shell Scripting 
  • Troubleshooting

Key Skills
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