DevOps Production Support

• Job Description:
  1. Interested in Supporting distributed platforms.
  2. You like to work in a fast-paced, dynamic environment and are not afraid to change things to improve them.
  3. Enjoys new technological challenges and solves complex problems.
  4. Aspires to join a global production support team focused on improving production plants and system stability and building relationships with downstream consumers.

• Responsibilities: A Production Support Analyst will primarily manage the technology stack to ensure we provide the expected service to our clients through proactive system alerts.

• Skills Required:

1 to 5 years of practical experience in Production support or a similar role.

Working knowledge of UNIX/LINUX operating system, Any scripting language (E.g., Shell Scripting, Python, Perl, or JavaScript), and a Relational database (E.g., Sybase, DB2, SQL, Postgres, and so on)

Experience in troubleshooting Application Issues and Managing Incidents.

Excellent and confident communicator in managing a high-pressure environment. 

• Skills Desired:
  1. Bachelor’s degree in computer science or an engineering field.
  2. Prior Financial Industry experience is desirable.
  3. Familiarity with SRE principles and practices, such as service level indicators (SLIs), service level objectives (SLOs), error budgets, incident management, postmortems, and blameless culture.
  4. Exposure to modern observability tools such as Prometheus, Grafana, Kubernetes, Docker, Ansible, etc.
  5. Knowledge of ITIL Principles, SDLC, and Agile development is desired.
  6. Experience in Cloud/Distributed computing technology or certification is a plus