Digital and IT Analyst

JOB DESIGNATION
The Digital & IT Analyst will work on both Infrastructure and Applications solutions projects while providing endpoint support to IT users at our manufacturing facility in Simi Valley.
This includes
• Installation, maintenance, and general support of both hardware & software critical for day-to-day business operations, on the production floor
• Configurations and implementation of Applications solutions to improve process efficiency
• Backup production workstations and building an asset inventory and knowledge base of production data, software and hardware solutions.
• Documentation of variety of IT processes and applications solutions including IT Services catalog

JOB CORE RESPONSIBILITIES
• Partner with various business depts. to build and configure application solutions to improve overall process efficiency
• Build asset Inventory and catalog data, software and IT hardware in production area
• Collaborate with Engineering and production team to document IT solutions and interfaces with production equipment/systems
• Backup/Image all workstations on the production floor as required
• Install and/or upgrade software solution on production workstations as needed
• Perform troubleshooting using basic diagnostic techniques
• Build/Install workstations, IT equipment or software applications as needed under guidance/supervision of division IT team
• Supports IT team on daily operations by learning and participating in a variety of activities.
• Analyze and troubleshoot system issues, identify root causes, and implement remedial actions, as required
• Build IT services catalog in order to provide better visibility and understanding of IT services to users
• Consistent exercise of independent judgment and discretion in matters of significance
• Regular, consistent and punctual attendance is required.

JOB SPECIFICATIONS
Education: Bachelor's degree in computer science, information systems, or related area or equivalent
Certifications: Microsoft Certified Professional and CompTIA certifications

• Hands-On experience in the following areas -
o Maintenance and support of computer hardware or related equivalent experience.
o Configuration and implementation of business applications, reporting & Analytics solution including Jira, Power BI etc. preferred
o Experience with Software development and scripting languages including SQL and Shell scripting
o Manufacturing environment, preferred.

Skills:
• Strong customer service orientation.
• Proficiency in English language, including speaking, reading, and writing.
• Ability to apply innovative thinking toward problem resolution.
• Ability to handle sensitive information in a confidential manner.
• Strong written and verbal communication.
• Detail-oriented with excellent organizational and time management.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Willingness to learn and take initiative.
• Self-starter with the ability to work independently, collaboratively, and in a team environment