Digital Experience Business Intelligence Analyst

Job Summary:
We are seeking a highly analytical and customer-focused Business Intelligence Analyst to join our Digital Experience Analytics team. You will play a key role in providing actionable insights to enhance our digital customer experience, concentrating on the analysis of our customer support content's impact through our website and AI-driven chat-bot. The successful candidate will bridge business objectives with technical feasibility, crafting data stories that drive operational improvements and foster a data-driven culture within the organization.

Key Responsibilities:

• Perform deep-dive analyses identifying customer pain points to drive operational improvements.
• Measure the effectiveness of customer support content on the website and AI-driven chat-bot.
• Translate business objectives into functional data requirements, ensuring technical feasibility.
• Create presentations, written summaries, and data visualizations to outline insights and actionable intelligence.
• Proactively manage stakeholder expectations on project roadmaps, resourcing, timelines, and deliverables.

Must-Have Skills:

• Advanced SQL skillset.
• Expertise in Power BI.
• Exceptional communication and story-telling skills.

Domain/Industry Experience Required:

• Previous experience in a Business Analytics role within a technology or digital customer experience domain is essential.