Digital Operation Specialist | SAP & Salesforce

Job Summary

The Tooling Digital Operations Specialist I contributes to the global fulfilment process of tools by providing direction and direct contribution to: order fulfilment, systems support, data quality, global KPI maintenance, order tracking and other operational activities for the Tooling Global Operations Team. The Tooling Digital Operations Specialist I will perform some or all of the functions below in addition to other duties that maybe assigned. You may be assigned other duties to help proactively drive our FieldCore vision and align withour organization’s core values.

Job Responsibilities

Responsible for driving assigned tool centers to Global Tooling KPIs and supporting metrics
Responsible for providing business intelligence with reference to tooling fulfillment and mangement to assigned tool centers and region
Provides guidance and overall platform support to assigned tool centers and other stakeholders for all tooling digital platforms
Connects with vendors to obtain and negotiate quotes for digital operations projects at direction of management team
Partners with Quality team to assist in analysis to support Non-Conformance Reports (NCR) and other onsite Quality measures
Works closely with tool centers to gain operational understranding and develop field driven digital operations processes
Utilizes data and subsequent analysis to assist in fulfillment disputes and escalations as required by global operations team
Works directly with SAP Ariba to provide technical support to tool centers and escalate when necessary to sourcing team
Works directly with SAP ETM to provide technical guidance to tool centers and escalate when necessary to ERP Support Team
Works directly with Sales Force to provide real time analysis and technical guidance to tool centers and escalate when necessary to Sales Force Support Team
Works on Global Projects at direction of Global Tooling Operations Director and Global Tooling Operations Manager
Travel may be required
Ability and willingness to work holidays, weekends and overtime as required by field assignments
Provide general operations and guidance to Tooling Coordinators, Facility Managers and Logistics team as necessary
Coordinates testing of all major digital platform enhancements

Requirement

Bachelor’s degree from an accredited university or four years of equivalent industry experience
At least 2 years of practical SAP Experience
At least 2 years of practical Sales Force Experience
Experience in advanced excel as well as pivot tables
Experience leading cross functional projects