Digital Operations Specialist

What you will do:

• Manage day-to-day updates to all digital products, liaising regularly with news, broadcast, and radio teams.
• Manage and triage reported bugs and issues related to the product set, and liaise with stakeholders to provide updates and resolutions.
• Monitor and ensure the quality of service and experience of our digital services and products, including conducting UAT with Product teams where required.
• Work with internal cross-functional teams to troubleshoot technical issues, support major and minor releases, and assist with solution delivery.
• Compile, test, and schedule newsletters with content directed by the content team.
• Build unique environments or microsites for special projects using WordPress.
• Use our contest tool to build major contests.
• Drive digital engagement and activity on digital platforms.
• Support the Digital Product Roadmap.
• Occasionally work evenings or weekends as required for major events.

What you will bring:

• 3+ years of experience in a digital production role, preferably in a radio or media environment.
• Solid experience with HTML5, CSS3, responsive design, and WordPress.
• Extensive experience with Adobe CS products, focusing on Photoshop and Illustrator.
• Familiarity with the Atlassian ecosystem (JIRA, Confluence).
• Knowledge of SEO best practices.
• Experience with online analytics suites (Adobe Analytics, Google Analytics, DOMO).
• Experience with A/B testing, including knowledge of testing methodologies and evaluation techniques.
• Expertise in responsive web design specifically targeted to email newsletters and templates.
• Strong time management skills and interpersonal skills.
• Ability to work independently and as part of a team