Digital (Technical Analyst)

Job Description

Technical Analyst

The Technical Analyst position supports **** Digital team in developing industry-leading web and mobile solutions to meet our Members’ evolving financial needs and provide internal Member Service Representatives (MSRs) with capabilities to support those needs. The role involves collaboration with business analysts, solution architects, developers, and testers to assess needs and define the technical system requirements for solutions. The team’s portfolio ranges from Member and MSR-facing capabilities to supporting infrastructure and services.

Job Description:

• Collaborates with product ownership to translate business need into the technical system requirements of the product

• Leverages available documentation and exercises test versions of applications and APIs to understand existing functionality to inform re-platforming and enhancement opportunities

• Investigates enterprise and vendor APIs to determine whether necessary data is available to support intended system capabilities

• Maps data between interfacing systems

• Assists lead analysts in developing and prioritizing features and epics to ensure work focuses on requirements with maximum value and is aligned with product delivery strategy

• Participates in project planning, sprint and release planning, daily stand-up meetings (scrums), demos/reviews, retrospectives, backlog refinement meetings, and other Scrum-related meetings.

• Performs application and service tests.

• Responsible for creating system requirement documentation for applications and services, including interface specifications.

• Provides demos to the internal project team, as well as to business stakeholders.

• Works closely with the Business, Quality Assurance team and developers on projects and to address production issues.

• Demonstrates ability to excel in a fast-paced environment with aggressive timelines that require managing multiple priorities concurrently

• Utilizes system documentation, database information, application logs and scenario testing to determine the root cause of system issues.

Have an in-depth understanding or working knowledge of the following:

• Services-Oriented Architecture / Microservices

• Multi-tier applications (presentation tier/services-processing tier/data management tier)

• Enterprise and vendor API integration

• Managing system behavior through configurable variables

• Error handling

• XML and JSON data structures

Qualifications/Experience:

• Ability to write SQL queries

• Problem-solving skill – Works well under pressure and challenges, team player, good listener, analytical, creative, approachable, etc.

• Excellent verbal and written communication skills with the ability to partner with various levels of leadership within the organization

• Conducting complex technical analysis across multiple products

• Work in Agile methodology

• Writing requirements for a system

• Writing mobile and/or web application requirements is a plus

• Writing mobile service and/or web service requirements is a plus