Digital UX Researcher

This UX Researcher will champion the needs and goals of customers and employees across various digital platforms including web, mobile and POS. Employing a variety of research methodologies, UX Researchers bring customer and barista needs to life in the design and development process and leverage methodologies to study user behavior on digital platforms. Using strong collaboration and facilitation skills, UX Researchers influence outcomes and propose well-informed directions for design.

Required Skills - UX Research, Evaluative, Journey, Analytics

Job Duties -

• Work closely with the UX team to plan and organize user research such as customer interviews, card sorts, in-person usability studies, and remote mobile and desktop usability studies. This role is more evaluative than generative research.
• Use both qualitative and quantitative data to bring forward new insights that generate product innovations.
• Work with Product Managers, Design, and Stakeholders to understand and incorporate business requirements into the research.
• Work with our analytics and customer insights team to understand market trends and behavioral data.
• Interpret and communicate results and opportunities in clear, concise, and compelling ways across different audiences and senior levels of leadership.
• Educate and evangelize the role of UX research across the organization.

Job Requirements -

• 3+ yrs of relevant work experience performing user research in a fast-paced software development environment.
• Experience with all aspects of the user research lifecycle (study design, recruiting, moderation, analysis, reporting, and communicating).
• General understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase.
• Applied experience with usability testing, remote testing, card sorts, tree tests, in-person testing, and survey design.
• Bachelor’s of Science in HCI, Human Factors, Cognitive Psychology, Cognitive Science or equivalent experience
• An ability to manage ambiguity, work autonomously and multi-task in a changing environment
• Passion for making a positive impact on customers lives through your work
• Solution-oriented approach to problem solving with team members, designers, product managers engineers and business stakeholders