Docusign Functional Lead / Admin

Job Description:

• DocuSign Admin for General Platform Support - Provide real-time support during US business hours. Manage GUTS queue & process / assign / escalate user requests, manage use case review, create / share templates and power forms, use bulk send templates, transfer/share envelopes, create signing groups
• Provide integration assistance, address API related inquiries, enable new accounts in the Connect API Listener App to listen to envelope events and capture document metadata and signed documents

Responsibilities

• New Account Set Up & Config
• Create new demo accounts
• Create new production accounts
• Configure user groups within accounts
• Provision appropriate access permissions for users
• Verify completion of required trainings for user onboarding
• Establish custody transfer roles

Templates & Forms Set Up

• Evaluate new use cases (meet with requester to scope use case, provide input on how to best leverage platform features, provide trainings)
• Create Power Forms
• Create Templates

Helpdesk / Operational Support

• Assist with development of training materials.
• Triage & escalate bugs/technical requests (API / integration related queries). Help troubleshoot system issues
• Triage feature enhancement requests.
• Assist with communications for new feature launches (ex: QES, Notary, DocuGen, etc.)

Skill Set Required

• Experience implementing and managing systems.
• DocuSign Admin experience highly preferred
• Ability to collaboratively operate within high-volume, centralized ticketing queue.
• Strong written and verbal communication skills
• Business process management & process improvement experience
• Proactive self-starter that can work independently on tasks.
• Ability to be flexible in a fast-paced environment
• Ability to problem solve, investigate and apply independent judgment to troubleshoot.