Dot Net Developer

Job Description:

Responsibilities

• 6+ years of IT experience in L2/L3 support and 4+ years of experience in .NET Technologies.
• Responsible for Handling Level 2 Analysis
• Allocate an issue, investigate it, find a root cause, and present the clear and correct bug report to
• development team.
• Follow SLAs during triaging incidents from service desk.
• Create and maintain documentation such as how-to articles, troubleshooting and user guides articles for the
• existing knowledge base.
• Communicate with Development team / IT Support / Products team / QA team on daily basis.
• Knowledge of SDLC and the role of Support Engineer in it, bug/incident lifecycle.
• Experience of working with the desktop and web applications.
• Knowledge of software development life-cycle methodologies e.g. Iterative, Agile, etc.
• Experience in Microsoft .NET Core / 6.0 / 7.Xframework
• In-depth knowledge of Microsoft ASP.Net, ASP.NET MVC, ASP.NET API, C#, JavaScript, Angular
• Deep knowledge of REST API, understanding of client-server architecture.
• Knowledge and experience with SQL, complex queries, query optimization.
• Experience with reading and analyzing logs.
• Ability to successfully troubleshoot and narrow down issues, identify root causes, and find creative.
• solutions to effectively address customer concerns.
• Ability to manage multiple tasks with changing priorities.
• Act as a point of communication with the client side, product management team and other parties in the
• ecosystem.
• IT Service Management knowledge.
• ITIL certification will be a huge plus.
• Possess good written and verbal communication.