Minimum two years working experience with AIX/Linux/Windows systems both in a user and administrator capacity
Minimum two years working experience with scan/capture applications both in a user and administrator capacity: IBM DataCap, Vignette Image Capture
Minimum two years working experience with content management applications both in a user and administrator capacity: IBM FileNet, Vignetter IDM
Minimum two years working experience with shell scripting or any other programming language
Good working knowledge of DB2, MSSQL, and Oracle databases; NFS, NAS, and SSL technologies
Good working knowledge of IBM WebSphere and IBM MQ technologies
Good understanding of application lifecycle and code migration process
Experience with ServiceNow, Tivoli, and office productivity tools
Roles & Responsibilities
This individual contributor role will primarily be responsible for providing sustaining application and environment support:
performing build and configuration of application environments, and creation of associated process documentation
developing and documenting internal procedures for use in operational support of applications and environments
monitoring of system performance, system resource planning and forecasting, and implementation of performance improvement activities
end user application support, and application issue troubleshooting and resolution
engaging organizations within and outside of KP to address and resolve application- or infrastructure-related hardware or software issues
provide off-hours support for scheduled and occasional unscheduled activities as the need arises
Generic Managerial Skills
Good communication skills.
Thoughtful leadership and innovative thinking Positive customer service attitude Advanced communication skills, including business/technical writing and presentations
