eCommerce Support Engineer

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern and use your skills to push one of the fastest-growing companies in the US to the top of the list.

Pattern is the premier partner for global ecommerce acceleration and is headquartered in Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, the Middle East, and North America. Valued at $2 billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies in America by Inc. More than 100 global brands—like Nestle, Sylvania, Kong, Panasonic, and Sorel —rely on Pattern's global ecommerce acceleration platform to scale their business around the world. We place employee experience at the center of our business model and have been recognized as one of America's Most Loved Workplaces®.

We are looking for an eCommerce Support Engineer to join our analytics team in Pattern’s Lehi office. This role will troubleshoot issues related to our proprietary Warehouse Management Software (WMS), assist the Operations, Product, Engineering, and Brand Management teams with research and root-cause analysis of WMS issues, and will partner with those teams to suggest improvements to our software and operational processes.
What is a day in the life of a Business Intelligence Engineering Manager?
Respond to and resolve tickets escalated by internal Pattern users

Document solutions and systems to help scale troubleshooting

Create SQL queries to investigate problems, assess impact, and research trends

Analyze escalations and repetitive tasks to identify feature gaps

Act as a Shelf WMS stakeholder and provide feedback and insights to the Product and Engineering teams

Partner with Operations Support to distinguish technical problems from user errors

What will I need to thrive in this role?

1-5 years experience, interest, or education in eCommerce, operations, or software development

Understanding of eCommerce systems (Amazon FBA and Seller Central, Shopify, Walmart Seller Center, or equivalent)

Experience with ticketing systems (Fresh Service, Asana, Click-up, or equivalent)

Ability to communicate technical concepts with both engineers and users

Excellent documentation, writing, and communication skills

We are looking for individuals who are:
Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes

Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data

Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern

Team of Doers- Someone who is a part of team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include
Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.