Employee Success Specialist

The responsibilities of the ES Specialist include but are not limited to the following:

o Data Management for all forms of Employee data
o Processing new hires (NH), audits of manager self-service (MSS) transactions on Workday
o Audit global work authorization (GWA) for new hires and international transfers
o Support our centralized knowledge base within our employee portal; identify and close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees
o Proactively identify process improvements and process redundancies, and collaborate towards an improved and more productive process that enhances the employee experience
o Provide system testing (UAT) support of employee tools as needed and also support on system enhancements
o Own data integrity of all employee change transactions by following the outlined peer review/audit process
o Ensure compliance with audit requirements by completing work correctly and timely
o Create and analyze various HR reports
o Provide superior customer service to employees using our customer service portal by resolving Tier 2 queries
o Liaise effectively and collaboratively with stakeholders and other support teams to resolve issues
o Maintain appropriate level of process, program, and policy knowledge in order to assist Employees and Managers
o Other duties and project work as required

Required skills/experience:

o Bachelor's degree
o 2-3 year's work experience in an HR Data Management or HR operations role
o Experience with global HR Systems (Workday preferred)
o Must have strong understanding of data integrity and data privacy requirements
o Proven problem-solving skills with a passion for technology, process improvement, and continuous learning
o Excellent verbal and written communication skills: concise, articulate, and confident
o Work effectively in a team environment
o Proven ability to diagnose a problem, informed by data and lead correction efforts
o Exceptional customer service orientation
o Ability to prioritise competing priorities in a high-paced work environment
o Drives results and is solutions-oriented
o Ability to maintain confidentiality in all aspects of job responsibilities
o Exceptional time management, organisational, prioritization and follow-up skills