End point Support / End User Support

End point Support / End User Support

Malmö,Sweden

Contract

Skills

Laptop

DLM

Desktop

Phones

End point

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Meeting Rooms:

User Education

Maintenance and Daily audits of meeting room equipment’s and key IT areas

Meeting room support

Townhall and Live event support.

Break fix via vendor.

End point Support:

User Education

Provisioning of Laptop/Desktop/Phones etc.

Manage DLM for that site – Stock and spare mgmt.,

Device provisioning etc.

Inventory management.

Ensuring physical availability of engineer for walkup Queries to the Tech bar

Manage the Vending machines and lockers.

Break fix via vendor.

End User Support:

User Education

Overall servicing of end-users for their IT issues

Incidents that cannot be serviced remotely.

SR’s that cannot be serviced remotely.

Hyper care support during project roll outs

Break fix via vendor.

Printers:

User education

Spares replacement

Vendor co-ordination

Break fix via vendor.

IT Projects:

New technology deployment

Onsite user education

Hypercare support