Engagement Manager

Skills Required: 

Professionals with a variety of backgrounds, including excellent academic credentials in quantitative sciences, IT, engineering, and business economics, as well as 7+ years of professional experience. 

3-5 years of professional experience in IT Solutions engagements with a minimum 2 years of leading the engagements 

Previous experience in the Financial Services industry 

Proven experience leading and growing large-scale user experience design and development projects 

Experience in solutions with workflow orchestration, AI/ ML models, RPA automation, and data management including cloud and integration connectors preferred 

Experience with low code/no code and BPM tools (e.g., Flowable, Signavio, Camunda, Pega, etc.) would be an additional asset although not a prerequisite 

Knowledge and experience with Waterfall and/or Agile and/or hybrid delivery methodologies 

Experience in an Agile team role (e.g., Scrum Master, Product Owner, Tribe/Chapter Lead, Release Train Engineer) would be an additional asset although not a prerequisite 

Project Management and/or Agile certifications are desirable 

Traveling availability to work on projects at client locations 

Work from home, otherwise 

Roles & Responsibilities: 

You will be responsible for developing, maintaining, and growing client relationships and leading project teams from project planning through execution, while specifically managing the day-to-day process of design and implementation of digital solutions including: 

Manage expectations and day-to-day interactions with executive clients and sponsors 

Facilitate brainstorming sessions, project kick-offs, sprint planning, and retrospectives/post-mortem 

Identify and solve project-related problems that are technical, business, and resource-specific 

Facilitate effective and efficient internal meetings; work with project team members to develop strategies and action plans based on the outcomes of those meetings 

Grow client relationships from a profitability standpoint; drive revenue growth and develop the entire relationship within a client organization (e.g., identify key decision makers and opportunities, connect project team members with appropriate client counterparts, etc.) 

Create Statements of Work and be responsible for their successful execution; control project scope and issue Work Change Orders appropriately 

Contribute to the ongoing process and methodology improvements, helping to establish governance with the compliance of solutions with architectural patterns and standards 

Partner with CT Labs to evaluate new technologies and to identify and build-out best practices / solutions that can be applied across the Cambridge business