Engineer Support

Responsibilities

As a Professional Services Engineer, you will work in a collaborative team environment to ensure the implementation of projects is successful.

You will wear a variety of hats to ensure the life cycle of project plans are completed in successful timelines.

This may include working directly with our frontline workers to ensure adoption of the RingCentral system or working to complete the implementation of a project plan.

This could be directly planning and designing a setup of an account with employees, building out those design plans, or remote training and deploying our phone systems.

Teach employees how to initially setup their RingCentral account and all the items included within

Determine the causes of employee pain-points and eliminate them where they hide.

Review, teach and explain complicated call routing and how to set it up in an environment where there are five possible ways to achieve the same goal.

Guide employees through a new world of web-based user interfaces, mobile apps, and computer-based software configurations

Excellent communication and collaboration skills internally facing.

Time Management: ensuring your calendar's appointments are scheduled, able to track issues and questions that come up, and keeping detailed notes of what has happened throughout the entire process.

Scheduling skills are required as a typical day could include 5 to 6 meetings, while juggling phone calls, answering emails, and updating notes in between each meeting can occur.

Ability to handle escalated issues and know when to escalate issues that require immediate attention.

Review, teach and explain what data we need collected and how it needs to be received.

Service Now for Ticket Management and Change Control Management