Description

Candidate Requirements

Years of Experience Required – 4+

Degrees or certifications required – None required, but any certificates with Microsoft teams or a computer science/engineering degree is a plus.

Top 3 Hard Skills Required + Years of Experience

  • Experience supporting Microsoft Teams | 3+ Years of Experience
  • Networking (understand a PIP & how devices communicate using any software, but prefer Netmon and Wireshark | 3+ Years of Experience
  • Experience troubleshooting for customers/clients | 3+ Years of Experience

Qualifications

Required

  • 2+ years' troubleshooting experience working for any IT retailers and/or within any tech support role, ideally around Microsoft technologies
  • Strong networking, VoIP, experience with underlying technologies such as: Routing & Switching Protocols, TCP/IP, DNS, QoS, SIP or VLANs, and WAN protocols and technologies
  • Experience working with Windows Server, Active Directory, IIS, SQL Server, Exchange Server

 

Preferred experience in one or more of these areas:

  • Knowledge of Office 365 technologies – particularly, Skype for Business and Microsoft Teams
  • Experience in Office 365 Authentication and voice offerings
  • Expert knowledge of voice protocols such as SIP, as well as Azure AD Connect
  • Previous experience deploying, administering and/or supporting Enterprise Unified Communications solutions

 

Key Skills
Education

Any Gradute

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